Responsibilities
1. Attend to computer, printer, internet and Wi-Fi issues at HQ and branches; escalate to vendors when needed. 2. Install and update software on office systems (billing/CRM, Google Workspace, Tally, antivirus, OS updates). 3. Check CCTV daily: cameras working, DVR/NVR recording, remote viewing active; pull footage when management asks. 4. Create and remove user accounts and email IDs for new joiners and leavers. 5. Take regular backups of business data and confirm they completed. 6. Keep the IT asset list and software licence list up to date. 7. Coordinate with ISP, CCTV and hardware vendors for repairs and AMC visits. 8. Help staff with basic tool usage (Sheets trackers, CRM, email) and simple training. 9. Log every IT issue and its fix; report open issues weekly to the Operations Manager.
Requirements
- Diploma/degree in IT, Computer Science or related field - 1–2 years IT support experience (freshers with strong hands-on skills considered) - Working knowledge of Windows, basic networking (routers, Wi-Fi), CCTV/DVR setup, Google Workspace - Two-wheeler and willingness to travel to branches - Malayalam and English
KPIs: issue resolution time, CCTV uptime, backup completion, asset register accuracy.